Miami Begins with Me Online Course Overview

Become a Miami Begins with Me Customer Service Champion to get Recognized and Rewarded!

What's in it for you?

As the official destination sales and marketing organization for Greater Miami and the Beaches, the Greater Miami Convention & Visitors Bureau (GMCVB) is responsible for bringing millions of visitors to our wonderful destination. The GMCVB is also committed to ensuring that all guests experience excellence in customer service when visiting Greater Miami and the Beaches. 


Your role in helping each and every visitor feel welcomed AND valued is vital for Miami to continue to grow as a world-class destination. The GMCVB invites YOU to become a Miami Begins with Me Champion by participating in this online Destination and Customer Service Training program that has been created for Miami tourism and hospitality professionals, as well as interested community members. 


By completing the four informative and interesting online classes, you are strengthening your commitment to provide the very best experience for our visitors. PLUS, after graduation from the complete course, you will be able to print an Official Miami Begins with Me Certificate of Graduation along with a Coupon Sheet filled with discounts that are valid at area attractions and sightseeing tours. Plus, all graduates will be entered to win a cruise for two out of PortMiami. 


Be part of making Greater Miami and the Beaches a better place for everyone and sign up to become a Miami Begins with Me Champion today! 


The four online classes offered to complete the course are:

  • Economic Impact of Tourism
  •        Amazing Miami Attractions
  •       History, Heritage and Key Neighborhoods    
  •          Customer Service Refresher

Here's more information on each class:

Economic Impact of Tourism
Understand the positive impact that tourism has on our destination while learning more about both domestic and international visitor profiles. Plus, you will become more familiar with the key annual events and the Miami Temptations monthly programs.

Amazing Miami Attractions:
Learn about the many varied Miami attractions including major historic landmarks, educational museums, prominent parks and gardens, as well as adventure excursions and casino options.

History, Heritage and Key Neighborhoods:
Learn about key moments and pioneers of Miami’s history while exploring many of our neighborhoods along with Heritage and Cultural destinations. Plus, become more familiar with Miami’s top visitor destinations.

Customer Service Refresher:
Helpful tips for front line employees to ensure positive customer experiences for guests and clients. 

Questions or comments about the Miami Begins with Me program?